My IP Cameras keep showing record loss or image break. What causes this?

The main cause of this issue is usually a bad CAT5 cable. Check the ends of the cable to make sure they were connected properly. Use a CAT5 tester to make sure the signal is getting through. Also, make sure the cable is plugged into the correct ports on the switch/router.

Check the settings in the system to make sure they are correct. Remember…The IP address of the camera needs to have almost the same IP address as the switch/router. The only changes made to the number is the last 3 digits. This IP address must not be used by another system (ie. Other IP cameras, computers on the network, or anything else that takes an IP address). Also, make sure to check the gateway address in the cameras that it matches the router’s ip address. If these numbers are different you will not have a stable connection.

To check/change the settings of the IP Camera, first open the DVR. Next, Click the Menu button and select ADD/DEL IP Camera. To Change the IP Address, select the camera from the list and click the Mod Cam button.

To check/change the IP Camera Gateway address, Highlight the camera and click the Del Cam button. Then, Click the IPC Search button and select DH Series IPC Search. Find the camera from the list that appears and highlight it. Next, If necessary change the IP address, Mask Address (subnet mask), and NetGate Address (Gateway Address). Once the changes have been made and everything is correct, then click the Modify IP Button. A box should pop up confirming the changes were successful. Now click the Add to DVR Button.