My system was set up for remote access, but I can no longer see it online. What are some possible reasons for this?

1. The system has been turned off or unplugged from the network. Verify the network connection by opening a browser window on the DVR and make sure you are able to navigate to a website.

2. Your IP address has changed. Some internet service providers will give you a dynamic IP address (one that changes from time to time). Since we use your IP address to access your DVR, any time it changes, you may lose access. You can either call your ISP and request a static IP address, or contact us to install a DNS updater on your system if you are unable to get a static IP address.

3. You have recently changed ISP’s or replaced any network hardware (router or modem) We have to configure your router or modem to allow traffic to and from your DVR. If the router or modem has been replaced, we will have to reconfigure the new one